Indoor and outdoor capacity limits (lifts, common areas, reception hall, restaurant, terrace, bar and gym) according to the protocol marked by health authorities.
Social distancing of 1.5 meters.
Hand hygiene stations (hydroalcoholic gel) in entrance areas.
Protective screens in reception.
Signage with prevention measures and guidelines.
Customer information about coexistence rules and use of the facilities before arrival.
Customer service
If possible, online our by phone.
In case of face-to-face contact, social distancing of 1,5 metres is required and masks must be worn.
Preference of contactless payment solutions.
Elimination of shared products, specially textile. A shared object will be desinfected after its use.
POS shall be desinfected after each use.
Keys will be desinfected with desinfecting wipes after each use.
The assigned rooms are cleaned and desinfected by stipulated Covid safety measures.
Sanitary protocol
Implementation of special protective measures against Covid-19, added to the normal hotel procedures.
Extra emphasis on cleaning and desinfecting the riskiest contact points.
Bed linen, pillows and towels stored in the closet are protected.
No customer contact while replacing bed linen and towels.
Cleaning of the room after check out.
Specific training of the hotel staff.
Restauration and food safety
Continue following HACCP guidelines, and incorporating the new additional Covid measures.
Increased frequency in cleaning and desinfecting our restaurant/bar according to all stipulated sanitary measures (single-use utensils, single-use individual cloths, etc.).
Elimination of all shared object or foods.
Drinks will be offered and served at the table.
Installation of more hand higiene stations in our restaurant and bar. Obligatory use of mask while entering these spaces. Always comply with the established security measures.
Adapting the restaurant to the new sanitary standards. New distribution of spaces to maintain the safety distance and seating protocol.
Desinfecting tables with desinfecting wipes.
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